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Why am I getting a large amount of junk mail?

We get customers emailing us often that they think their email has been hacked, a email that doesn't make sense, junk mail or SPAM mail. More than likely, it's just a piece of junk mail. It's not any different than getting junk mail in your post office box.

We use Rackspace as one of our email providers (https://www.rackspace.com/en-us) so junk emails do get through their spam filter. Unfortunately in the last few years, Rackspace email has got worse in regards to their spam filters. We are no longer recommending Rackspace Email to our clients or reselling Rackspace Email because of this. There is not much we can do about it being a 3rd party, but we are recommending to our customers making a switch to Microsoft Office 365 or Google G Suite depending on their needs. If you do continue to see junk mail, let us know and we can migrate your email over to a new system.

If you are not sure if the junk email is legit or not, you can typically Google some of the body of the text and find out. Here is a example, try Googling "I'm a programmer who cracked your email account and device about half year ago.You entered a password on one of the insecure site you visited, and I catched it." You will see a lot of results, so obviously other people are getting it too. Here is a article I found when I Googled that: https://www.pcrisk.com/removal-guides/13942-im-a-programmer-who-cracked-your-email-scam

If a email looks suspicions or doesn't make sense, just flag it as junk/SPAM. More than likely you did not get hacked and it's just junk mail/spam. Hacked can mean so many things and typically if you do get "hacked" I find it's users that use a PC and get their PC hacked/compromised and then that program can grab your email password off your computer and then they have the password. Typically, that's the only way they can get your password.

It comes down to common sense, so use a bit of that and you will be just fine.

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