Will 3plains update my website with new content or photos for me?

We are happy to help you with any and all questions you may have in regards to your 3plains website, including changes to be made to your website. Remember part of your CMS/Hosting Fee gives you 24/7 access to update your website on your computer, tablet or smart phone. As part of the technical support included, Nicole or a member of our team can walk you through how to update the website on your own. This usually takes 15-45 minutes in front of a computer, depending on the questions you have. If you would prefer to just send us the updates, we can take care of that for you. This work order and is billable, and will be placed in the cue behind other requests as they come in.

For the differences between work orders and technical support please keep reading

Work Orders vs. Technical Support

Work orders are any work that is outside supporting our 3plains Client Portal. Examples are as follows:

Work Orders (Billable)

  • Email help beyond initial setup
  • Website content changes (Adding, editing or deleting any content)
  • Uploading new photos
  • Uploading new forms
  • Design work (Logo design, print design, web design)
  • Consulting questions (Analyzing your web stats, etc.)
  • Search Engine Optimization
  • Web Design updates

Technical Support (Non-Billable)

  • General account questions
  • Initial Email Setup
  • Initial 3plains Site Manager training
  • 3plains Site Manager support (Errors, how to, product questions)
  • Website Modules and template updates
  • Project quotes & price estimates

Back to FAQ

© 2006 - 2019 3plains. Powered by 3plains CMS

Back To Top