Rackspace Email Setup & Settings

Follow these simple steps to get logged into your Rackspace email quickly:

  1. Login - You should have received your username and password from 3plains. You can login to your email via Webmail (https://webmail.3plains.com/) first.
  2. Password Reset - After logging in, it is HIGHLY recommended you reset the password we have sent you in the top right corner under Settings > Change Password.
  3. Password Recovery - Also, after logging in, in the top right corner under "Update Phone" add your cell phone numbern case you forget your password or you will not be able to reset your password. So it is very important you add your cell phone number.

Note: Email Setup Options - Your email will be stored on our email partner (theXYZ/Rackspace) email servers and backed up daily. If you have a laptop, a home computer, business computer, iPad, iPhone, or whatever your setup is, all of your data will all stay synced up and updated across all of your devices no matter what setup you would like to configure. Here are the most common ways to check your email below.

1. Using A Web Browser (Rackspace Webmail)

Access your Rackspace Email from any browser with the following link. Note: It is recommended that you change the password after logging in. In upper right corner like below and click Settings > Change Password (View example photos).

Login: https://webmail.3plains.com/
Username: myemailname@mydomainname.com
Password: we have sent this to you
Server Settings: Secure Sockets Layer (SSL)
IMAP (incoming) secure.emailsrvr.com Port 993
SMTP (outgoing) secure.emailsrvr.com Port 465

Webmail Login

2. Using A Phone/Tablet

With Rackspace Email, you can enjoy IMAP access on practically any mobile phone or tablet. Check your email on your iPhone, Android, iPad, Kindle or other mobile device. All of your email is synced up with multiple devices automatically. Use the following instructions below to setup your device. These instructions will sync your email, contacts, calendar, tasks, reminders for your device.

General Settings
Username:
myemailname@mydomainname.com
Password: we have sent this to you
Server Settings: Secure Sockets Layer (SSL)
IMAP (incoming) secure.emailsrvr.com Port 993
SMTP (outgoing) secure.emailsrvr.com Port 465

How to Setup Your Email
Setup Wizard & Instructions

3. Using Desktop Client Software

Rackspace Email works with your favorite desktop software like Microsoft Outlook, Thunderbird, Mac Mail, or many other desktop clients. All of your data is synced up with your other devices automatically. We recommend Thunderbird.

Thunderbird Setup:

  1. Download Thunderbird
  2. Go to the Menu Bar > Account Settings > (Account Actions) Add Mail Account
  3. Setup Existing Email Address (Your full name, Your email address, Your password)
  4. Server Settings: Secure Sockets Layer (SSL)
    IMAP (incoming) secure.emailsrvr.com Port 993
    SMTP (outgoing) secure.emailsrvr.com Port 465

Note: There may be a few settings that are different, let us know if something doesn't make sense.

4. iPhone Email Setup

There are 2 ways how to setup your Rackspace email on your iPhone with the Native iPhone email app. With Mobile Sync and without Mobile Sync.

  1. Mobile Sync: Connect Email, Contacts, Calendar and Notes
  2. Without Mobile Sync: Email only

Note: For a iPhone, you will use the iPhone native mail app (which we recommend putting on your iPhone dock... aka the Grey Home bar at the bottom of a iPhone). The iPhone native iPhone app looks like this:

Mobile Sync

Mobile Sync is for connecting your Email, Contacts, Calendar and Notes (you can individually select the ones you want or all of them). Here are iPhone instructions how to set it up.

To Setup Mobile Sync, go to your iPhone Settings app:

  • Next to to Mail > Accounts > Add Account > Microsoft Exchange > Add Mail Account
    Email: info@mycompanyname.com
    Description: info@mycompanyname.com
  • Hit Next. Note, it will say "Sign into your mycompanyname.com Exchange account using Microsoft?". Hit Configure Manually.
  • Enter your password, hit next.
  • Server: mobilesync.emailsrvr.com
    Domain: mycompanyname.com
    Username: info@mycompanyname.com
  • Hit Save.

Your email is all setup unless you miskeyed something.

Without Mobile Sync

Without Mobile Sync is for email only (IMAP). Here are iPhone instructions how to set it up.

To Setup Non Mobile Sync, go to your iPhone Settings app:

  • Next to to Mail > Accounts > Add Account > Other > Add Mail Account
  • Follow all the instructions on your iPhone. Apple continues to change things with each update, so these instructions can get outdated. However, the detailed settings stay the same. Detailed Settings:
    Name: John Doe or My Company Name
    Email: info@mycompanyname.com
    Password: (your password)
    Description: info@mycompanyname.com
  • Click Next in the upper right corner
  • New Account (IMAP should be selected. If not, select it)
  • Make sure the top info look like this.
    Name: John Doe or My Company Name
    Email: info@mycompanyname.com
    Description: info@mycompanyname.com

    Incoming Mail Server
    Host Name: secure.emailsrvr.com
    User Name: info@mycompanyname.com
    Password: (your password)

    Outgoing Mail Server
    Host Name: secure.emailsrvr.com
    User Name: info@mycompanyname.com
    Password: (your password)
  • Click Next (After clicking next, your email account will verify - it will have a spinning asterisk and the work "Verifying" up top). Note: If it , click save and go back to the settings mail area and fix your password manually, then click save and it should verify.

Your email is all setup unless you mistyped something.

Email Password Reset

We recommend having a phone on file and linked to your email for security reasons or if you forget your email password so you can reset it. To add a phone number on file:

1. Click here and then type in your email address: https://passwordreset.emailsrvr.com/api/recovery/v1/ui/forgot-password

If you have a mobile phone on file you will see "Verify Mobile Phone" and the last 2 digits of the phone number on file. If that is the last 2 digits of your phone number on file, you have a phone on file and can reset your password. Type in your phone number to receive a code to reset it

If you don't have a mobile phone on file, you will see "Contact Your Admin". To contact your admin, you will need to email info@3plains.com with a phone number and we will add your phone number on file, so you can reset it for the future. Note, we will need to add the phone number when you are available, so we can get the code from you instantly.

2. Next, go to https://mail.3plains.com and click on the upper right corner and "Update Phone" and follow the instructions below.

In this section:

  1. Why am I getting so much junk mail in my inbox?
  2. Why are legitimate emails ending up in my spam/junk mail folder?

1. Why are legitimate emails ending up in my spam/junk mail folder?

There are a variety of reason why emails are ending up in your junk email / spam box.

  • Email / Contact Forms - Are the emails coming from your contact form?
  • Authentication - You may not have DKIM, SPF and a DMARC policy in your DNS.
  • Email Safelist - You need to add the email on your Safelist. To add the email to your safelist, Go to Rackspace Mail then go the upper right corner under settings then click on Safelist.

Why am I getting so much junk mail in my inbox?

We get customers emailing us often that they think their email has been hacked, a email that doesn't make sense, junk mail / SPAM email in their inbox. More than likely, it's just a piece of junk mail. It's not any different than getting junk mail in your post office box. We use Rackspace as one of our email providers (https://www.rackspace.com/en-us) so junk emails do get through their spam filter.

Typically, just mouse over the link (don't click on it) and view the email. It's pretty obvious it's junk.


Notice the link when you mouse over "Keep Same Password". It's not legitimate.

If you are not sure if the junk email is legit or not, you can typically Google some of the body of the text and find out. Here is a example, try Googling "I'm a programmer who cracked your email account and device about half year ago.You entered a password on one of the insecure site you visited, and I catched it." You will see a lot of results, so obviously other people are getting it too. Here is a article I found when I Googled that: https://www.pcrisk.com/removal-guides/13942-im-a-programmer-who-cracked-your-email-scam

If a email looks suspicions or doesn't make sense, just flag it as junk/SPAM. More than likely you did not get hacked and it's just junk mail/spam. Hacked can mean so many things and typically if you do get "hacked" I find it's users that use a PC and get their PC hacked/compromised and then that program can grab your email password off your computer and then they have the password. Typically, that's the only way they can get your password.

It comes down to common sense, so use a bit of that and you will be just fine.

Still need help or don't want to DIY?

We have maintenance service and website update packages available. Please fill out a ticket and a 3plains representative will reach out to you with details on pricing and packages.

Last Updated: 2024-03-16

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