3plains Support & Help Docs
At 3plains, we provide a high level of personalization and service to your questions. Please let us know if we can be of any assistance.
Contact Info and Hours of Operation
Weekday Hours: Mon-Fri 9-6pm
Off Hours Support: Email us
Phone Support: 612.716.2060
Email Support: support at 3plains.com
Mailing Address: 10000 Highway 55, Minneapolis MN 55441
FAQ's and Help Documents
The following documents are categorized in sections by the most common questions in each retrospective category. Please glance over these as they will help answer some of the most frequently asked questions.
Video Tutorials
http://www.vimeo.com/threeplains
Email Clients, Webmail, SPAM & Email Setup
- Setting Up Your Email for the first time
- Setting Up Your EMail in Thunderbird
- Setting Up Your Email in Microsoft Outlook
- Setting Up Your Email in Microsoft Outlook Express
- Setting Up Your Email in Windows Mail (Microsoft Vista)
- Using Webmail or Checking Your Email Away From The Office
- Email Settings - Incoming & Outgoing mail server settings.
- Recommended Email Client - Our recommended email software to check your email and setup.
- How to use your SPAM/Virus/junkmail filter
- Control Your Inbox
Getting Started Checklist, Project Expectations, Website Buildout
- New Website Checklist - A checklist of deliverables if you haven't built a website before.
- Project Checklist - Logos, brochures and other projects.
- Website Project Expectations - What to expect with your project and steps we go through.
- Semi-Custom Build Process - How does the website template build process work?
- Finished Logo Delivery - Receiving your finished logo from 3plains.
Website Changes & Requests
Search Engine Marketing, Optimization and Pay Per Click AdWords
- Adwords - SEO - Search Engine Optimization vs. PPC - Pay Per Click (or AdWords)
- Google Heat Map - Why is Search Engine Optimization (SEO) so important?
- Search Engine Term List - Coming up with a Term List and the SEO Value Pyramid.
- Search Engine FAQ's - Coming Soon
- Add Business Local - Add your business to Google, Local, Live business centers.
- Google SEO Starter Guide - Learn about Search Engine Optimzation from Google.
- SEO Spam Emails
Domain Questions
- Domain FAQ - Questions on your domain name or registering one.
- Domain Ownership - What if someone owns the domain name you want?
Analytics Questions
- Getting Started with your Analytics/Stats - How to get started with your Website stats program.
- Elimination of Sitemeter.com - Why did we move your web stats from Sitemeter?
Content & General Marketing Questions
- Website Copyright Infringement - Has your website content been copied or stolen?
3plains Website Manager Questions
- Meta Information - Editing Title Tags, Meta Descriptions, and Url Strings for the search engines.
- Copy and Paste - Common errors with copy and past from the web.
Merchant Account/Gateway/Shopping Cart/Paypal Info
- Setup Paypal - Which one?
- Paypal No Payment Issue
Photo Questions
- Photo Naming - How to name your photos correctly.
- Photo Editing & Resizing - Learn how to add photos, edit and resize photos on your site?
Other Helpful Links, Web Tricks, Etc.
- Opening 2007 Word Documents - How to open a Word 2007 document in an earlier version.
- YouTube Deep Linking - Ever wonder how to link 1 Minute into a YouTube video?
- YouTube Setup - How to setup YouTube & Benefits of Youtube.
- Twitter - How to use, why, tips, etc.
- Linking - How to do a link exchange, why, and tips.
- Export to Pipe Delimited Text File - Why? Because sometimes we just want to!
- Browser Compatibility
Highly Technical
- VPN Client for Windows 7 64-bit
- MX Record Lookup - If you need to lookup your MX Mail Record or IP
