3plains Support & Help Docs
At 3plains, we provide a high level of personalization and service to your questions. Please let us know if we can be of any assistance.
How to Contact Support
Email Support: support at 3plains.com
Phone Support: 612-716-2060
Weekday Hours: Mon-Fri 9-7pm
Off Hours Support: Login to your Website Manager and fill out a support ticket
Note: Emailing individuals within 3plains may take a while to answer your support question so please use support at 3plains.com email address.
FAQ's and Help Documents
The following documents are categorized in sections by the most common questions in each retrospective category. Please glance over these as they will help answer some of the most frequently asked questions.
- Email FAQ
- Setting Up Your Email for the first time
- Setting Up Your EMail in Thunderbird
- Setting Up Your Email in Microsoft Outlook
- Setting Up Your Email in Microsoft Outlook Express
- Setting Up Your Email in Windows Mail (Microsoft Vista)
- Using Webmail or Checking Your Email Away From The Office
- Email Settings - Incoming & Outgoing mail server settings.
- Recommended Email Client - Our recommended email software to check your email and setup.
- How to use your SPAM/Virus/junkmail filter
- Email Contact Form Trouble
Getting Started Checklist, Project Expectations, Website Buildout
- New Website Checklist - A checklist of deliverables if you haven't built a website before.
- Website Project Expectations - What to expect with your project and steps we go through.
- Content Creation - Getting started on content.
- Finished Logo Delivery - Receiving your finished logo from 3plains.
- Helpful Tips - Helpful tips to work with 3plains
Website Changes & Requests
Search Engine Marketing, Optimization and Pay Per Click AdWords
- Adwords - SEO - Search Engine Optimization vs. PPC - Pay Per Click (or AdWords)
- Google Heat Map - Why is Search Engine Optimization (SEO) so important?
- Search Engine Term List - Coming up with a Term List and the SEO Value Pyramid.
- Search Engine FAQ's - Coming Soon
- Add Business Local - Add your business to Google, Local, Live business centers.
- Google SEO Starter Guide - Learn about Search Engine Optimzation from Google.
- SEO Spam Emails
Domain Questions
- Domain FAQ - Questions on your domain name or registering one.
- Domain Ownership - What if someone owns the domain name you want?
Analytics Questions
- Getting Started with your Analytics/Stats - How to get started with your Website stats program.
Content & General Marketing Questions
- Website Copyright Infringement - Has your website content been copied or stolen?
3plains Website Manager Questions
- Getting Started - Quick guide for getting started.
- Meta Information - Editing Title Tags, Meta Descriptions, and Url Strings for the search engines.
- Copy and Paste - Common errors with copy and past from the web.
- Logging into you 3plains Website Manager
- Adding a support Ticket - After you have access to your Website Manager, we ask that you contact us through this.
- Adding Photos to your Photo Gallery
- Adding a Post to you Blog
- Adding a Page to Your Website
- Adding Photos to a Page
- Adding a Navigation Link
- Adding Products to your Store
eCommerce/Merchant Account/Gateway/Shopping Cart/Paypal Info
Photo Questions
- Photo Naming - How to name your photos correctly.
- Photo Editing & Resizing - Learn how to add photos, edit and resize photos on your site?
Social Networking
- Social Network Accounts, Setting up - How to set up Facebook, Youtube, and Twitter accounts.
- Facebook Add Page Admin - How do I add a Administrator to my business/company page?
- YouTube Deep Linking - Ever wonder how to link 1 Minute into a YouTube video?
- Linking - How to do a link exchange, why, and tips.
Technical
- VPN Client for Windows 7 64-bit
- MX Record Lookup - If you need to lookup your MX Mail Record or IP
- Opening 2007 Word Documents - How to open a Word 2007 document in an earlier version.
- Export to Pipe Delimited Text File - Why? Because sometimes we just want to!
- Browser Compatibility
Account
- Canceling Service - How to cancel your account or a service with 3plains.
