How do we bill our labor?
Small changes for websites will typically be taken care of in under 1 week. Larger projects (2+ hours) usually takes us anywhere from 2 to 8 weeks depending on our backlog of projects. If you need a change ASAP, make sure you get us what we need immediately so we can get your website changes in our project que.
Rush Orders - If you simply need it now, we will add a convenience fee on your invoice so you get what you need in time. Please understand though, we offer no guarantees. We are simply "fitting you in" to our project que. You can read more here on rush orders.
We will bill in 15 minute increments.
We bill the hourly rate according to what service we are performing. Our services have different rates (General Labor, SEO, Programming, etc).
Work Orders vs. Technical Support
Work orders are any work that is outside supporting our 3plains Client Portal. Examples are as follows:
Work Orders (Billable)
- Email help beyond initial setup
- Website content changes (Adding, editing or deleting any content)
- Design work (Logo design, print design, web design)
- Consulting questions (Analyzing your web stats, etc.)
- Search Engine Optimization
- Web Design updates
Technical Support (Non-Billable)
- General account questions
- Initial Email Setup
- Initial 3plains Site Manager training
- 3plains Site Manager support (Errors, how to, product questions)
- Website Modules and template updates
- Project quotes & price estimates
If you have a product that is unsupported by 3plains, like Google Apps as a example, we do not provide technical support. We bill any time it takes to help you with outside products that are beyond 3plains control. If you would like help or a supported product, just ask us.
We build custom products, programming and work at 3plains. Our policies, risks and cost work estimates for custom work is available at the following link.
We will do the best we can at providing a project hours estimate. The work may go over because of unforseen issues or additional things the client wants after the fact. This should be considered.
If you are not sure if it is billable or not, I would ask. It is best to assume if we are doing work for you, it is billable.
Back to FAQ